Shipping policy
Thank you for choosing Nivraus. We are committed to delivering your order as quickly and efficiently as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping methods depending on your location:
| Destination | Estimated Delivery Time | Shipping Cost |
| United States | [7-15] Business Days | [Free / $34.99] |
| Europe / UK | [10-20] Business Days | [Free / $34.99] |
| Rest of World | [15-25] Business Days | [Calculated at Checkout] |
Actual delivery time may vary depending on local customs clearance and logistics carriers.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your package via our "Track Your Order" page or through [17track.net].
4. Customs, Duties, and Taxes
Nivraus is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
Nivraus is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. Incorrect Address Disclaimer
It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at [your-email@nivraus.com] if you believe you have provided an incorrect shipping address.
7. Missing Packages
If your tracking information states that your package was delivered but you have not received it, please check with your neighbors or local post office before contacting our support team.